Why good UX isn’t always about making things faster. As designers, we’re often taught to remove friction. Fewer clicks, shorter journeys and faster decisions are usually considered signs of a better user experience. But what happens when slowing users down is actually the better design decision? This is something I’ve been exploring while designing risk assessment experiences in RegTech. When users are making decisions about financial crime risk, speed isn’t necessarily the g

Design isn’t just about wireframes and heuristics - it’s about getting into a creative headspace where ideas can breathe and details can...

As a UX Lead working in compliance-heavy digital products like KYC and document signing, my goal in user interviews is to cut through...

I wasn’t always a UX designer. I actually trained in music first, and to this day, I still love to sing and write songs. You might even...